Privacy Policy
Last updated: May 14, 2025
1. What BetterSend does
BetterSend is a Chrome Extension that improves, translates, and explains messages inside Slack, WhatsApp, and LinkedIn. Processing only happens when you explicitly click Improve, Translate, or Explain — never automatically or in the background.
2. What we collect
- Account data: your email address and name, collected when you sign in via Google.
- Usage counts: the number of AI actions you perform per day, used to enforce plan limits. We store the count, not the content.
- Preferences: your chosen language and per-platform feature toggles, stored in your account settings.
- Plan status: whether you are on the Free or Pro plan, linked to your Stripe subscription.
3. What we do NOT collect
We never store, log, or retain your message content. The text you send for improvement or translation is forwarded to our AI provider to generate a response and is discarded immediately after. It is never written to any database or log.
4. How we use your data
- To authenticate you and maintain your account.
- To track daily usage against your plan limit.
- To save your language and feature preferences.
- To process payments via Stripe.
5. Data retention
Your account data is retained for as long as your account is active. Daily usage counts are reset every day. If you delete your account, all personal data is removed within 30 days.
6. Cookies and local storage
The Chrome Extension uses chrome.storage.local to cache your settings locally — no tracking cookies. The web dashboard uses session cookies for authentication only.
7. Your rights
You can request access to, correction of, or deletion of your personal data at any time by contacting us at . We will respond within 30 days. hello@bettersend.app
8. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Continued use of BetterSend after changes constitutes acceptance of the updated policy.
9. Contact
For privacy questions, contact us at . hello@bettersend.app