How to explain a technical decision to non-engineers

A decision that's obvious to your team can sound like noise to someone outside it. Clearer tone keeps the reasoning, drops the jargon.

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Before

โ€œwe're gonna refactor the auth layer to use jwt instead of sessions because of the scaling issues with the current sticky session setupโ€

After

Clearer

โ€œWe're switching how logins work behind the scenes. The current setup doesn't scale well as we grow โ€” this fixes that, with no impact to users.โ€

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How to explain a technical decision to non-engineers | BetterSend